Privacy Policy

1. Introduction

Halo AI Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation services, visit our website haloaiservices.com, or engage with our business.

We comply with the Isle of Man Data Protection Act 2018 and the General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, business name
• Business Information: Company details, industry, business needs
• Service Data: Information related to the AI automation services we provide
• Communication Data: Emails, chat messages, meeting notes
• Payment Information: Billing details (processed securely through PCI-compliant payment processors)

We also automatically collect certain information when you visit our website:

• Usage Data: Pages visited, time spent, referring website
• Technical Data: IP address, browser type, device information
• Cookies: Small data files stored on your device (see Cookie Policy below)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI automation services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send technical notices, updates, security alerts
• Communicate about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context in which we collect it:

• Contractual Necessity: To fulfill our contractual obligations to you
• Legitimate Interests: To operate our business and provide our services
• Consent: Where you have given us explicit consent
• Legal Obligations: To comply with legal requirements

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who provide services on our behalf (payment processing, hosting, analytics)
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Secure development practices
• Employee training on data protection

For PCI-DSS compliance, all payment processing is handled through secure, PCI-compliant payment gateways. We do not store credit card information on our servers.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When we no longer need to process your personal information, we will delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing of your personal information
• Portability: Request transfer of your personal information to another organization
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your information

To exercise these rights, please contact us at [email protected].

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by the European Commission.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at: